FAQ

About You Order

We take pride in our jewelry. To ensure that our jewelry is always looking its best we clean and polish each piece before it is shipped to you. We will continue to clean and polish each piece of jewelry for the original customer for it's lifetime. If not local to our area, customer is responsible for shipping the item back to us. Once it's cleaned and polished we will return it back to you for free.

Each piece of jewelry is carefully examined before it is packaged to be shipped. We are not responsible for any lost or broken stones. If the piece does come with a design flaw, we will be happy to repair it. This excludes any physical damage to the jewelry.

Our goal is for each one of our customers to be 100% satisfied with our work. If you have any questions please contact us. We will be more then happy to help.

Custom order are always welcome. Please stop by, email or call (732)-892-5000. All customer orders are final sale and are not eligible for return or exchange!

Payment and Shipping

The Jewelry Joint currently offers Basic Shipping for free on all orders to the U.S.

The Jewelry Joint does not offer guaranteed service on orders shipped via Basic Shipping and may take up to 10 business days for shipment. Do not choose Basic Shipping if you need your order by a specific date.

Instead, we recommend a priority shipping option. Please contact us for a quote.

Secure Ordering & Payment Options

The Jewelry accepts payments from most major credit cards through Wix Payments and PayPal. These are standard secure methods of payments.

Returns & Refunds

Returns can be made however customer is responsible for the return shipping cost. The item must be in original condition with tags attached. Only store credit will be issued within 14 days of receipt. Store credit will not be issued until item is received and condition is verified.

All sale items are final and are not eligible for return or exchange!

The Jewelry Joint respects everyone's privacy and tracks minimal information for use in advertising and basic business statistics. We are happy to delete any personal information we have retained during the course of browsing.

Care & Cleaning

We ask all customer only clean their jewelry with warm soapy water. Please do not dip your jewelry in any type of chemical or cleaning solution. Failure to follow these instructions could result in damage to your jewelry and will void your warranty. We will be more then happy to clean and polish your piece when it's needed.